Refund & Cancellation Policy

Before your order is picked up: cancel any time for a full refund. Email the treasurer with your order number.

After pickup: we'll exchange for a different size within 30 days as long as the item is unworn, unwashed, and still has its tags. We're a volunteer booster club, not a retailer — exchanges depend on what we have in stock, and if we can't match it we'll refund you instead.

Defective or wrong item: full refund or replacement, your choice, no time limit and no need to return it if it's obviously flawed. Just send us a photo.

Personalized items — anything with a name, number, or custom embroidery — can't be refunded or exchanged once production has started, because we can't resell them. We'll always confirm spelling with you before we order.

Never picked up? Orders are picked up at home games. If an order goes unclaimed to the end of the season, we'll email you twice, then refund it.

Sponsorships can be cancelled for a full refund any time before the benefit has been delivered — before your logo goes to the printer, before the banner is made, before the program book goes to press.

Once the benefit has been delivered — the banner hung, the ad printed, the announcement read — the sponsorship isn't refundable, because the cost has already been spent on your behalf. If a season is cancelled or an event doesn't happen, we'll either roll your sponsorship to the next comparable event or refund the undelivered portion, whichever you prefer.

If we can't deliver something we promised you, tell us. We'll make it right.

Donations are gifts, so they generally aren't refundable. But we're not going to keep money you didn't mean to give.

Made a mistake? Wrong amount, duplicate charge, meant to give $50 and typed $500 — email us within 30 days and we'll refund it, no questions asked.

Monthly giving can be cancelled at any time and takes effect before your next charge. Use the link at the bottom of any receipt, or just email us. We will never make you call someone to cancel.

If you've already received a tax acknowledgment letter for a donation we later refund, we'll send you a corrected letter for your records.

Email PRBoostersTreasurer@gmail.com with your order number (it looks like PRW-2026-0001 and is on your receipt) and a sentence about what went wrong.

We're volunteers with day jobs, so give us a few days — we aim to reply within 5 business days. Approved refunds go back to the original card and usually appear within 5–10 business days, depending on your bank. Checks are refunded by check.

Please email us before disputing a charge with your bank. A chargeback costs the club a fee on top of the disputed amount — money that would otherwise go to students — and we'd almost certainly have just refunded you.